Before returning any item, you must first contact our customer service to obtain a dedicated return address. We will only process packages that have received official return authorization. Please do not send returns directly to the shipping address shown on the original delivery label.

 

Returns fall into the following three categories:

 

 

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I. Received Incorrect Items (Wrong Products Sent)

II. Product Quality Defects

 

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1.1 Returning Unwanted Products  

If you are not satisfied with the product or no longer need it, you may return it within 30 days of receipt. The 30‑day period is calculated from the date you receive the item.

 

To ensure a smooth return process, please read the following terms carefully:

 

1.2 Return Shipping

All returns must be shipped using a traceable shipping method and must include a valid tracking number. Please use the carrier we designate and fill out the shipping label according to the information we provide. 

 

1.3 Restocking Fee  

For returns due to personal preference, change of mind, or other non‑quality reasons, a restocking fee of 10% of the product selling price will be deducted from your refund. This fee covers product inspection, repackaging, and depreciation.  

Custom‑made products do not support unconditional returns; they are eligible for after‑sales service only when they have inherent quality defects.  

The original shipping fee, packaging fee, and return shipping cost are all at the buyer’s expense and are non‑refundable.

 

1.4 Condition of Returned Items  

Returned products must meet the following conditions:  

- Unused, untested, unprogrammed; in re‑sellable condition.  

- Returned with original packaging.  

 

Before using the product, please confirm it meets your expectations and is in good condition. For hygiene reasons, products that come into close contact with the body (e.g., medical supplies, etc.) cannot be refunded after being used on the body, unless the item has a clear defect (in which case only a one‑year warranty applies).

 

1.5 Return Procedure  

Please include the following information in your return package:  

① Order number and product SKU(s) of the items you are returning.  

② Shipping label (on the outside of the package).  

③ Reason for return.  

 

Please email us photos or videos showing the issue (e.g., quality problems or wrong size) in advance.  

Once we receive and inspect your package, we will process your refund promptly.  

The refund will cover only the product cost.

 

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① We do our best to package items securely, but shipping involves many uncertainties. Upon receipt, please open and inspect the contents immediately. If you find any problem, do not sign for the package, and file a claim with the carrier right away. Meanwhile, please inform us of the situation – we will assist you in contacting the logistics agent and pursuing the claim.

② All return requests must first be communicated to our customer service and then shipped to our designated return address. Returns sent directly to our return address without prior authorization will not be accepted, and we will not process your refund request.

  

*For any questions, please contact our customer service team before returning.*