For United States Orders:

Due to customs duties, a shipping fee of 15% of the order total will be charged for orders over $50. For orders under $50, a flat $20 shipping fee will apply.

Where We Ship To?

We ship our products to almost all the countries in the world and we offer standard shipping for most of them. 

For Orders from Other Countries – Free Delivery:

Alandental provides free shipping for orders over $50, $10 fee on orders under $50. However, customers in certain remote areas may need to pay a portion of the additional shipping cost. We work with DHL, FedEx, UPS, and EMS to ensure your package arrives on time.

Shipping Methods:

Our shipping methods include DHL, UPS, EMS, TNT, FedEx, and China Post.

We use both international express shipping and standard shipping services.

Standard Shipping:

Items shipped via China Post usually take:

7–12 business days to the UK, Australia, New Zealand, United States, Canada, and Germany

10–20 business days to other countries

Note: We will select the most suitable shipping method based on the size and weight of your order. If you need your item urgently, please contact us to arrange express shipping.

About Taxes and Duties 

Alandental.com offers reliable shipping. As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens.

You have to notice that some products may require special licenses or permits to import (such as high powered machines). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from alandental , the recipient is the importer of record and must comply with all laws and regulations of the destination country.

How can I check my order status?

Alandental   takes DHL, Fedex, USPS, Parcelforce, EMS, Royal Mail as main shipping method.

Tracking number will be offered through email for each order from alandental, also updated online, so you can check by login.

Steps of processing an order

Once order has been made from alandental it will take 1-3 business days to process. (Except sales peak season, heavy demand maybe makes some delay)

Step 1: Order confirmed by our system (0-1 business day)

Step 2: Order packaged by our storehouse (0-1 business days)

Step 3: Package carried to Courier or Express Center (1 day)

Step 4: Order processed by post to your destination.

What May Affect The Delivery Time

The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time  alandental handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.

How to modify my personal information after ordering?

Please contact us asap once you find your personal inforamtion is not correct. Normally the information can only be modified before the package is shipped.

Lost Products:

If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products.