More than $100 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Customer Service

Shipping & Delivery can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.


Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.


Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

Previous:Contact Us

Looking for more dental equipment at
    Dear Sir/Madam,

    I would like to know if your prices are listed in US or AU dollars?


    08, 05, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    The price on our website are in USD.
    Any further needs, please let me know.
    Best regards.
    I have recently sent TWO emails asking about my purchase.
    I am not getting any response.
    I have also noticed the dental steamer ordered has not been changed to model agreed.
    Please respond to this email with model numbers for items ordered along with dispatch dates and tracking numbers.
    If i do not hear from you as this is now my Third email i will contact Paypal for a refund.
    Thank you
    08, 04, 2019
    Administrator: Dear Samet Veselovski,

    Really sorry for the delayed reply because of the Qingming Festival.
    I will check the status of your order, please kindly wait.
    Thanks for your understanding.

    I have put the wrong item in my order, can I please have it removed so I can order the right one.?

    Thank you.
    31, 03, 2019
    Administrator: Dear Customer,

    Sorry for the delayed reply.
    I have cancelled your order, you can place another new order.
    Any further needs, please let me know.
    Best regards.
  • info
    Dear Sir / Madam
    We are an Australian reseller of Air compressors and wish to enquire of your VERY BEST trade price for GA 82 X 60 Litre Silent Air compressor in cabinet
    PLEASE ADVISE WHAT IS THE FREE SHIPPING METHOD And w the time to Ashmore in Queensland , Australia 4214

    Please return to us as quickly as possible

    James Andronicus
    MY HOME BUSINESS Australia Pty Ltd
    21, 03, 2019
    Administrator: Dear Customer,

    Thansk for your reply.
    We offer free shipping to your address, you do not pay us the freight.
    And usually it will take 6-9 working days for the delivery.
    Any further needs, please let me know.
    Best regards.
  • a23

    The contact phone number on your website does not connect through from Australia.

    And no reply has been sent to my email regarding inquiries into some of the products, and it has been a week now.

    Please update your website and reply to emails.

    Thank you.
    13, 02, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    I'm really sorry that I didn't got your email.
    Could you please tell me what do your want to know?
    Awaiting for your reply.
    Thanks for your understanding.
Showing of 35 records
Email Address:
Help Categories
View History[clear]