More than $50 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Customer Service

Shipping & Delivery can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.


Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.


Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

Looking for more dental equipment at

  • emiliuyi06 12, 08, 2022

    Can I ask how long it takes for the order: ADL000684 to be shipped to Brisbane QLD Australia?

    Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.

  • raghadsadeer 27, 04, 2022
    I am interest in buying the “BD402 Portable Dental Turbine Unit LY-L201 Handpiece Kit Dental Manikin Phantom Head Curing Light” Item No. ADL002689.
    However, I am confused as in the description it says it comes with hand-pieces and when I scroll down it says that handpieces are not included.
    Can you please clarify this for me?
    Dear Customer,

    Thanks for your reply.
    This one includes LY-L201 Dental Turbine Handpiece + Low Speed Handepiece Kit, please do not worry about that.

  • assistdentisttraining 09, 04, 2022
    What kind of warranty? And one kind of numbering systems comes with the software?
    Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.

  • 04, 03, 2022
    Just asking if your autoclaves are good for constant operation for business?
    Dear Customer,

    Really sorry for the late reply.
    I have sent an email to you, please check it.

  • angus4199 14, 02, 2022
    Hi, how long does it take to ship ur BD402 unit to NSW Australia?
    Dear Customer,

    Thanks for your reply.
    Now the flight is in shortage because of the COVID-19, usually it will take 8-14 working days for the delivery.
    Any further needs, please let me know.
    Best regards.
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