More than $100 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

      
 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.
  • marevich
    Hello, just wondering if the prices on your website are in Australian dollars.. thanks.
    25, 01, 2018
    Administrator: Dear Customer,

    Thanks for your reply.
    The price are in USD, not AUD.
    Any further needs, please let me know.
    Thanks.
  • kellcyinsa
    Do you also sell the bleaching gel ?

    Thank you,
    Tim
    14, 01, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • brittanymlock
    I somehow have misplaced my user manual for the Greeley portable Unit GU P204. Is there anyway I can get a PDF emailed to me?

    Thank you in advance.
    17, 12, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • raquel
    Dear customer service,

    We have placed an order of a suction unit last week and haven't received any confirmation or details of when we will receive the product.
    Are you guys able to contact us regarding the matter?

    Thanks.
    06, 12, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • Jessica_constantinides@outlook.com
    Have not received replies to my email inquiries for days now, still have not had my product shipped or any information about when it would be shipped.
    11, 10, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
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