Customer Service-Alandental.com

Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone. The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact our customer service firstly.
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.

Syd.mcdowell@gmail.com

Hello. Is the phone number on your site correct. Tried dialing it and got incorrect message from Optus

I was wanting to know if prime 115 micro motor has quick release for bur feature plus a few other questions
29, 08, 2019
Administrator: Dear Customer,

Thanks for your reply.
I have sent an email to you, please check it.
Thanks.
Steven.j.whitehead60

I have ordered goods from you and have not received a confirmation email could you please send an email please
28, 08, 2019
Administrator: Dear Customer,

Thanks for your reply.
I have sent an email to you, please check it.
Thanks.
fbukai@stylishsmile.com

Place on order on the 7th
Order 2019080649946801 still status paid not shipped
When will it be shipped
12, 08, 2019
Administrator: Dear stylishsmile bukai,

Thanks for your reply.
I have sent the tracking number to your email, could you please check it?
Thanks.
wilpe772

I purchased a ulltrasonic scaler, its going up to 3 weeks , i never hear from you. What is going on please
09, 08, 2019
Administrator: Dear Customer,

Thanks for your reply.
I have sent the tracking number to your email, please check it.
Thanks.
gzehtab

Hello Alandental
We purchased a compressor GA-62Y in 2018 and it started to have noise coming from valves, do you have repair parts for this model if we can order those ? then I would buy another unit as standby to allow work to continue while first one is being serviced and parts replaced.
08, 08, 2019
Administrator: Dear Customer,

Thanks for your reply.
Could you please provide the detailed video of the problem to our email service.alandental@gmail.com?
Then we can make a confirmation of the problem.
Waiting for your reply.
Thanks.

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Help: Online Service; Payment & Shipping; Website Info

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