More than $100 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

      
 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.
  • Jessica_constantinides@outlook.com
    Have not received replies to my email inquiries for days now, still have not had my product shipped or any information about when it would be shipped.
    11, 10, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
  • n.a.papadopoulos
    dear sir hello.
    can you please inform me if G18167636 is nsk compatible?
    kind regards,
    nikos
    12, 05, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
  • pamelamariep
    I ordered online a Portable Dental Air Turbine last 30Jan 2017 and I paid itt by my PayPal for $719.35 (au )
    but until now the unit are haven't been deliver.. Please do some action on my order.
    Thank you very much
    13, 02, 2017
    Administrator:
    Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
  • tapwi781
    Hi, I have registered but when to log in, it doesn't go? Please help
    20, 01, 2017
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
  • gshahin1992
    Dears at the customer service:
    I am interested to purchase the dental unit model: TUOJIAN® Dental Chair B2 CE / FDA , Item No. G18168049 but I need the following optional accessories to be added which are:
    Fiber optic system for high speed Handpiece (2sets)
    Built-in LED Curing light (1set)
    Oil-less medical air compressor (1set)
    So I need to know the full price , the delivery will be to an address in Sydney, but I prefer the payment to be on delivery ,I pay the full amount to the delivery company (cash on delivery).
    Kind regards
    Dr. Ghassan Shahin
    Sydney -NSW

    17, 12, 2016
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Any further needs, please let me know.
    Thanks.
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