More than $100 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

      
 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.
  • madlab50
    Hello, I recently 12/04/18 purchased BC - 800B Maisilao dental Brushles Micro Motor. I have not received any information from you as to the where about of this order is ie: payment has been made
    being processed
    being dispatched
    Not happy
    24, 04, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • omeara-p
    recently purchased DTE Ultrasonic Scaler handpiece. It doesn't fit oour equipment. I have sent email requesting refund/return product information. No one has replied. Thanks Sharon
    21, 03, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent emails to you, please check your email.
    Thanks.
  • Deepclinic@gmail.com
    Hi,

    Please contact me re order no. 2018021376875801
    I have sent an email as well.,
    It IS URGENT
    Thank you
    26, 02, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • rehanayyar@gmail.com
    Hi
    I checked that the order I placed on 19 feb hss not been shipped yet.Kindly update.I need my order ASAP.
    Thank you
    26, 02, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
  • marevich
    Hello, just wondering if the prices on your website are in Australian dollars.. thanks.
    25, 01, 2018
    Administrator: Dear Customer,

    Thanks for your reply.
    The price are in USD, not AUD.
    Any further needs, please let me know.
    Thanks.
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