More than $50 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

      
 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.


Looking for more dental equipment at alandental.com.
  • mitrakev@t-online.de
    Hello, do you have a hose for Item No. G18167977?
    Regards Boris
    04, 10, 2019
    Administrator: Dear Customer,

    Really sorry for the late reply because of our National Day.
    I will make a confirmation, could you please kindly wait?
    Thanks for your understanding.
  • Prishka.kumar
    Hi I placed an order on 12/09/19, still haven’t received, it says it hasn’t been shipped. Order number 2019091244569801. Could you please check and advise
    04, 10, 2019
    Administrator: Dear Prishka Kumar,

    Really sorry for the late reply because of our National Day.
    I will make a confirmation, could you please kindly wait?
    Thanks for your understanding.
  • Syd.mcdowell@gmail.com
    Hello. Is the phone number on your site correct. Tried dialing it and got incorrect message from Optus

    I was wanting to know if prime 115 micro motor has quick release for bur feature plus a few other questions
    29, 08, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.
    Thanks.
  • Steven.j.whitehead60
    I have ordered goods from you and have not received a confirmation email could you please send an email please
    28, 08, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.
    Thanks.
  • fbukai@stylishsmile.com
    Place on order on the 7th
    Order 2019080649946801 still status paid not shipped
    When will it be shipped
    12, 08, 2019
    Administrator: Dear stylishsmile bukai,

    Thanks for your reply.
    I have sent the tracking number to your email, could you please check it?
    Thanks.
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