Customer Service-Alandental.com

Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone. The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact our customer service firstly.
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.

Frechtmanfamilydental 12/08/2025

Hello, I would like to order one QIYUAN QY-600M-B2 Mobile Dental Assistant Stool Dental Operator Chair 360 degree Rotation Armrest in the color gray. Do you have that?

Dr. David Frechtman

Administrator:
Dear Customer,

Thanks for your message.
Yes, we offer free shipping to Australia, we have 1 year quality warranty.
Please leave a message about the color you need when you place an order, then we will arrange the shipment.
Best regards.

mzak25 23/07/2025

I like to purchase coxo c sailor pro implant and surgical motor.
I'm in Kampala Uganda in east africa.
How can I receive ?
How much the cost of transport?
thank you

Administrator:
Dear Customer,

Thanks for your message.
I have sent an email to you, could you please check it?

hrmedpr 18/07/2025

Greetings, is there a way to ship faster?110 USA plug

Administrator:
Dear Customer,

Thanks for your message.
I have sent an email to you, please check it.
Thank you.

deleondentallab 27/06/2025

I need information on thew Srefo R-1513
Does the mixer come with it what is the warranty on the unit among other questions

Administrator:
Dear Customer,

Thanks for your message.
I have sent an email to you, could you please check it?
Thank you.

UpweyBeauty 19/06/2025

I'm looking for floor stand microscope for my hair removal services (Electrology/Electrolysis). What are options of your models available that can be used for my works to visualise hair from various parts of body from head to toes? How much are they? Do you have something I can try in Melbourne or Victoria Australia?
I saw other therapists in my industry around the world are mostly using Zeiss Opmi 99 or few are using CJ-OPTIK, basic model

Administrator:
Dear Customer,

Thanks for your message.
I have sent an email to you, please check it.
Thank you.

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