More than $50 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Customer Service

Shipping & Delivery can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.


Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.


Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

Looking for more dental equipment at
    I ordered Dental Surgical Binocular 2.5X420mm Leather Headband Loupe with LED Headlight(order number 2020022709402801 )
    However,the item has not been shipped till now.
    May I know the reason for the delay?
    01, 03, 2020
    Administrator: Dear Akshay Bhardwaj,

    Thanks for your reply.
    We have arranged the shipment of your order, could you please kindly wait 6-9 working days?
    Really thanks for your understanding.
  • abw2013
    I want to order the N8 and 45k handpiece. But I need to know if the item is new unused equipment and NOT refurbished returns
    17, 11, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    All of our products are new equipment, please do not worry about it.
    And we have 1 year quality warranty.
    Any further needs, please let me know.
    Best regards.
    Hello, do you have a hose for Item No. G18167977?
    Regards Boris
    04, 10, 2019
    Administrator: Dear Customer,

    Really sorry for the late reply because of our National Day.
    I will make a confirmation, could you please kindly wait?
    Thanks for your understanding.
  • Prishka.kumar
    Hi I placed an order on 12/09/19, still haven’t received, it says it hasn’t been shipped. Order number 2019091244569801. Could you please check and advise
    04, 10, 2019
    Administrator: Dear Prishka Kumar,

    Really sorry for the late reply because of our National Day.
    I will make a confirmation, could you please kindly wait?
    Thanks for your understanding.
    Hello. Is the phone number on your site correct. Tried dialing it and got incorrect message from Optus

    I was wanting to know if prime 115 micro motor has quick release for bur feature plus a few other questions
    29, 08, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.
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