More than $100 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Customer Service

Shipping & Delivery

AlanDental.com can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 7-10 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.

      
 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.

For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

AlanDental guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning.

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Looking for more dental equipment at alandental.com.
  • info
    Dear Sir / Madam
    We are an Australian reseller of Air compressors and wish to enquire of your VERY BEST trade price for GA 82 X 60 Litre Silent Air compressor in cabinet
    PLEASE ADVISE WHAT IS THE FREE SHIPPING METHOD And w the time to Ashmore in Queensland , Australia 4214

    Please return to us as quickly as possible
    Thanks

    James Andronicus
    MY HOME BUSINESS Australia Pty Ltd
    21, 03, 2019
    Administrator: Dear Customer,

    Thansk for your reply.
    We offer free shipping to your address, you do not pay us the freight.
    And usually it will take 6-9 working days for the delivery.
    Any further needs, please let me know.
    Best regards.
  • a23
    Hi,

    The contact phone number on your website does not connect through from Australia.

    And no reply has been sent to my email regarding inquiries into some of the products, and it has been a week now.

    Please update your website and reply to emails.

    Thank you.
    13, 02, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    I'm really sorry that I didn't got your email.
    Could you please tell me what do your want to know?
    Awaiting for your reply.
    Thanks for your understanding.
  • ankitasahu1688
    Hi
    I am looking for portable dental chair and portable unit..could you please tell me the price in Australian dollars?also will you send that to Sydney if yes,how many days it will take?
    25, 01, 2019
    Administrator: Dear Customer,

    Thanks for your reply.
    Could you please tell me which detailed product you want?
    Then I can make a confirmation.
    Thanks.
  • reena.Kataria
    Hi I just placed and order for a marathon Micromotor handpiece.
    When I place the order first it said that you have put incorrect credit card details so I put it again, and then I got that it has been placed. But checked my card I have been charged twice, I only want one handpiece can you cancel the second and reverse the charges for it.
    Many thanks
    Reena
    22, 11, 2018
    Administrator: Dear Customer,

    Thanks for your reply.
    We have arranged the refund of one payment to you, please make a confirmation.
    And could you please check your email? I want to make a confirmation of your order.
    Thanks for your understanding.
  • madlab50
    Hello, I recently 12/04/18 purchased BC - 800B Maisilao dental Brushles Micro Motor. I have not received any information from you as to the where about of this order is ie: payment has been made
    being processed
    being dispatched
    Not happy
    24, 04, 2018
    Administrator: Dear Customer,
    Thanks for your reply.
    I have sent an email to you, please check your email.
    Thanks.
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