More than $50 free shipping      One Year Quality Guarantee      90-day money-back guarantee

Email: service.alandental@gmail.com
Shipping and Refund

Free Delivery  

alandental provide free shipping for more than 50$ order!! But for some romote country should pay parts of extra shipping freight.  We cooperated with DHL, FEDEX, UPS and EMS shipping company, your package will arrival in time to match your program. 

 

Shipping Methods:

Our shipping methods contains: DHL, UPS, EMS, TNT and FedEx, as well as China Post.

We will use international Express Shipping Service and the standard shipping.

The standard shipping way: we will ship the item by China Post, the estimated delivery time will be 7-12 business days to US, UK, AU, CA and DE; to other country, it will take 10-20 business days.

Note: We will choose the optimal shipping method according to the size and weight. If you need it urgently, you can contact us to ship with Express Shipping.

 

About Taxes and Duties 

Alandental.com offers reliable shipping. All small parcels will be delivered under the mark of gift, with no dental words.  As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens.

 

You have to notice that some products may require special licenses or permits to import (such as high powered machines). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from alandental , the recipient is the importer of record and must comply with all laws and regulations of the destination country.

 

 

How can I check my order status?

Alandental   takes DHL, Fedex, USPS, Parcelforce, EMS, Royal Mail as main shipping method.

Tracking number will be offered through email for each order from alandental, also updated online, so you can check by login.

 

 

Steps of processing an order

Once order has been made from alandental it will take 1-3 business days to process. (Except sales peak season, heavy demand maybe makes some delay)

Step 1: Order confirmed by our system (0-1 business day)

Step 2: Order packaged by our storehouse (0-1 business days)

Step 3: Package carried to Courier or Express Center (1 day)

Step 4: Order processed by post to your destination.

 

 

What May Affect The Delivery Time

The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time  alandental handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.

 

 

Return & Refund

What is alandental's return process

1. Alandental offers 3 - 12 months warranty.

2. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.

3. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address, so contact customer service first. 

4. Please do not mark dental words on outside package, you can mark as gift. 

5. Please offer tracking number for return shipment.  alandental won’t take any responsibility for any missing return shipment. 

6.  Alandental will arrange resend or refund upon receiving your return package within 1-3 business days.

7. For all returned package, buyer need to fill the Return Package Form firstly.  Just contact your representative customer service for this document.

 

Can I get full refund for returned package?

1. Alandental offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.

2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.

3. For all returned packages with no quality problems,  alandental will deduct the original shipping frieght from full refund.

4. For all packages outside of 30 days return policy, only partial refund will be credited.

 

Can I get full refund for cancellation orders?

1.  alandental talaccept order cancellation under condition that the package do not shipped out yet.

2.  alandental will refund you within 48hours after order cancellation.

3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.


Looking for more dental equipment at alandental.com.

  • loic.bron74@gmail.com 08, 07, 2020
    Hello this is my order number 2020070718798801
    I bought yesterday but in the details Order is write the address without number of apartment and building I tried to change but I can't I sent you emails but never answer please reply and modificative the address
    Thanks

    DR.B
    Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.
    Thanks for your understanding.

  • admin 17, 02, 2020
    Hi we placed an order but the address is wrong as it is the one that was linked to my paypal. I emailed on athenadentalpp@gmail.com
    Could you please let me know if my item was mailed and if not can I update the address.
    Dear Customer,

    Thanks for your reply.
    You said placed an order but the address is wrong, could you please provide me your order number or the email which you used to place the order?
    Then I can make a confirmation.
    Waiting for your reply.
    Thanks.

  • jenice2930 20, 11, 2019
    Hi can order the Portable movable dental suction unit vacuum pump send to malaysia?
    Dear Customer,

    Thanks for your reply.
    I have sent an email to you, please check it.
    Thanks.

  • bigava1905 07, 08, 2019
    Hi I would like a pirtable dental chair unit. How much does the transport cost?
    Dear Customer,

    Thanks for your reply.
    We offer free shipping to Australia, but if there are any customs problem, you need to complete it.
    Any further needs, please let me know.
    Thanks.

  • debrajnz2003 26, 07, 2019
    How much time will it take for Contra angle handpiece CX235 C3-11 Interproximal enamel kit to arrive in Brisbane Autralia.
    Thanks Debraj
    Dear Customer,

    Thanks for your reply.
    Usually it will take 5-9 working days for the delivery.
    Any further needs, please let me know.
    Thanks.
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